Tonaton.com, Ghana's largest marketplace, has launched two new services to enable it meet the dynamic needs of its customers.
The two services, launched on Thursday 19th November, 2015, are Tonaton Delivers, a safe and efficient delivery service for Tonaton.com users to get the products they buy to be delivered to their front door and Tonaton Memberships, a value-added service to help businesses extend their footprints to increase their sales.
Speaking to the press, Managing Director of Tonaton.com, Sandra Abrokwa Owusu-Kyerematen said,Tonaton Deliversis focused on building confidence and trust of online marketplaces in Ghana.
“Quality of service and goods is one aspect we do not compromise on Tonaton.com. It is important to us that, our customers are pleased with the products they receive from their orders and that it also matches exactly with what they viewed on the website and were expecting,” Sandra said. “As the online market industry still evolves in Ghana, it is important to us that customer trust is established and maintained, this can only be achieved by adding more valued services to our existing ones. The Tonaton Delivers service we are offering now clearly sets us apart from competition,” she added.
The pay-on-delivery service, the first for any e-marketplace in Ghana, will strive to eliminate certain burdens off both buyers and sellers.
“We are always looking to innovate on behalf of our customers and find ways to save them time and money. With Tonaton Delivers, we're relieving buyers and sellers of the inconvenience of traffic and the physical distance that exists between them. This is just another example of the value that Tonaton.com strives to provide its users,” Sandra added.
The service, being offered in Tema and Accra, is expected to be expanded to other areas in the coming weeks. With charges of GHs10 for Accra and GHs15 for Tema, Frederick Owusu, Head of Business Development and Category Management of Tonaton.com added that users of this service will see the value in time saved, not to mention the relief.
“This delivery service is a great service for people who are busy and don’t want to take the time to drive or meet buyers. This represents the fastest, cheapest and most convenient way for customers to purchase items online.” he said.
How Tonaton Delivers Works
Once a seller posts a product ad on Tonaton.com and a buyer decides to purchase the item, the seller can book delivery by calling Tonaton Delivers. Tonaton Delivers will then pick up the item from the seller and deliver it to the buyer. After the buyer has inspected the item and shown satisfaction, they will proceed to pay Tonaton Delivers for the item.
Depending on the contentment of the buyer, Tonaton Delivers settles seller or returns unsold item to seller. Tonaton Delivers, “Fast, safe & convenient deliveries to you!” Call 0501509132 now.
The other service, Tonaton.com Memberships a value-added service to help businesses extend their footprint to increase their sales. The service comes with unmatched additional benefits for business ad posters depending the package subscribed on such as, a page dedicated entirely to one’s business- microsite, free featured listings, free customized shop stickers, free professional product photos, heavy discounts on banner advertising and free deliveries from Tonaton Delivers.
Speaking to the media, Frederick Fiifii Owusu, Head of Business Development and Category Management of Tonaton.com, said Tonaton.com Memberships comes in two packages. "The first package is "Business Unlimited", where users have full benefits and no limits on ads they can post on the site in a month. The second, "Business Plus", where users have the opportunity to tell the world about their business and products with limited ads."
Tonaton.com, Ghana’s largest market place looks forward to helping businesses grow as well making transactions easier and faster on the site through their initiatives